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Shipping and Returns

We do not ship to P.O. boxes 

All orders within the continental US are shipped via FedEx Ground. The shipping and handling costs are determined by the table below. 

We presently only process orders for the US and Canada.  If you live in the 48 continental US states you may place your order through this website.  If you live in Alaska, Hawaii or Canada, please note the items you wish to order and call  (800) 637-0732.

   

If total order is:       Shipping and handling is:

up to $15.00              $6.00

up to $30.00              $8.00

more than $30.00     $10.00

 

 RETURN/REFUND POLICY:

  

What can I return?

You may return new, unopened items within 30 days of delivery for a full refund.

 

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

 

Does Puzzle Buffs offer replacements?

We can only replace the exact item and version you ordered. If you want to exchange for a different item, you will need to return the item and place a new order.

 

If you return an item and the reason for return is not a result of our error, shipping costs will not be refunded.