Refund policy

Return & Refund Policy

Thank you for shopping with Buffalo Games! We want you to be completely satisfied with your purchase. If you need to make a return or request a replacement, please review our policy guidelines below.

1. Return Eligibility & Window

  • 30-Day Policy: You may return new, unopened items within 30 days of delivery for a full refund.

  • Condition: Items must be in their original, unopened packaging to qualify for a return.

2. How to Initiate a Return

To start a return, please contact our customer service team so we can document the start of your return process and provide further instructions:

  • Phone: Call 1-(800)-832-2331 ext. 110

  • Customer Service Hours: Monday – Friday, 8:30 AM – 5:00 PM Eastern Time

3. Refund Processing

  • Once we receive and process your returned item, your refund will typically be issued within 3 to 5 business days.

  • Refunds will be credited to your original payment method.

4. Damaged Items & Missing Pieces

If your puzzle arrived damaged or is missing pieces, please refer to our FAQs page for instructions on how to request replacements.