Charles Wysocki: Secret Passage Inn 1000 Piece Puzzle

First check out these FAQ's to see if any answer your question. If you still need to contact us, please fill out the appropriate form on our contact page to get your issue solved the fastest. If a form does not address your question, you can contact us at customerservice@buffalogames.comor chat with us live by clicking on the chat icon at the bottom of the screen! For press & interview requests, please contact us at press@buffalogames.com.

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We start processing your order when you submit it so we cannot cancel, edit or add products to your order. You can read our cancellation and return policy here.

Buffalo Games makes every effort to ensure that all of our products are without defect in workmanship. If you find that you are missing a piece/pieces to your jigsaw puzzle, you can either return the puzzle to the point of purchase or continue to our missing piece form. Simply complete the form here and we will send you a puzzle free of charge from our selection of replacements. At this time we have a limited selection replacement process in place for puzzles, however, we will do our best to offer you a sufficient replacement puzzle. Please note that we are not able to replace missing individual pieces.

We apologize for any issues you had with your Buffalo Games product. If you have a damaged jigsaw puzzle, you can either return the puzzle to the point of purchase or use our missing piece form to get a new puzzle. If you are missing a poster, have a problem with one of our games, or some other product defect, please use this form, and we will help you the best we can.

We handle returns on a case-by-case basis with the objective of making our customers happy. If you need help with a recent purchase, email us at customerservice@buffalogames.com so we can find a solution. Thank you for choosing Buffalo Games products!